Acceptable Use Policy

1. Scope

This Acceptable Use Policy ("AUP") applies to all customers, guests, and users of the SF Innovations network and to anyone using our website (sfinnov.com). It is incorporated by reference into our Terms of Service; capitalized terms not defined here have the meaning given in the Terms.

Violations of this AUP may result in suspension or termination of service and, in serious cases, referral to law-enforcement authorities.

2. Prohibited activities

You may not use the Service to:

2.1 Unlawful conduct

• Violate any applicable federal, state, local, or international law or regulation.
• Distribute or solicit child sexual abuse material, or any content depicting the sexual exploitation of minors.
• Engage in human trafficking, controlled-substance trafficking, or fraud.
• Threaten, harass, stalk, or incite violence against any person or group.
• Infringe the intellectual-property rights of others (see also our DMCA Policy).

2.2 Network abuse

• Conduct denial-of-service or distributed-denial-of-service attacks.
• Probe, scan, or test the vulnerability of any network or system without written authorization from its owner.
• Forge headers or otherwise misrepresent the source of any transmission.
• Attempt to intercept traffic that is not destined for you.
• Distribute malicious software (viruses, worms, trojans, ransomware, cryptominers) or coordinate botnet command-and-control traffic.

2.3 Account integrity

• Resell residential service to third parties (business plans permit reselling under their own terms).
• Use the Service in a way that violates the rights of other SF Innovations customers.
• Provide false information when signing up or evade payment.

3. Network and security

You agree not to take any action that imposes an unreasonable load on our infrastructure or interferes with the proper working of the network. Examples include flooding traffic with the intent to disrupt, exploiting reflection or amplification vulnerabilities, or running open relays / open DNS resolvers / open SMTP servers that contribute to abuse.

We may automatically block, rate-limit, or null-route traffic that is clearly abusive — for example, the source of an active denial-of-service attack — until the source has been remediated. Where the abusive traffic originates from your premises, we'll contact you and work with you to identify the cause.

4. Servers and hosting

Unlike most consumer ISPs, we do not prohibit servers on residential plans. You're free to run web servers, game servers, mail servers, VPN endpoints, Plex / Jellyfin, home labs, and similar workloads on your residential connection.

However, if a hosted service generates abusive traffic, attracts abuse complaints, or saturates upstream capacity in ways that affect your neighbors, we may ask you to remediate or move the workload to a business plan with dedicated bandwidth.

5. Email and messaging

• You may not send unsolicited bulk email ("spam") of any kind.
• You must comply with the CAN-SPAM Act for any commercial email you originate.
• SMTP traffic to the public internet may be subject to anti-abuse rate limits; legitimate mail servers should authenticate via SMTP submission on port 587.
• Telephone-call automation that violates the Telephone Consumer Protection Act ("robocalling") is prohibited.

6. Bandwidth and fair use

We do not impose data caps, application-specific throttling, or paid prioritization. Use the bandwidth you pay for; that's why you bought it.

At the same time, individual customers cannot be allowed to monopolize shared upstream capacity to the detriment of their neighbors. The objective network-management practices we apply during congestion events are described in our Network Management Disclosure. These practices are application-agnostic — we are not in the business of deciding which sites you visit or which protocols you run.

7. Content responsibility

You are solely responsible for the content you transmit, store, or host using the Service. We do not pre-screen content, and we are not the publisher of any content users transmit. We are protected from liability for user-generated content transmitted across our network by 47 U.S.C. § 230 and 17 U.S.C. § 512.

Copyright concerns about specific content can be reported under our DMCA Policy.

8. Reporting violations

If you believe a violation of this AUP is occurring on or through our network, contact abuse@sfinnov.com. Where possible, please include log excerpts (with timestamps and time zones), source and destination IPs, and any other evidence that will help our team investigate.

Reports are triaged within one business day. Confirmed abuse is acted upon promptly. We may share information with the alleged violator, with relevant authorities, and with affected third parties as needed to address the issue.

9. Enforcement

Depending on the severity of a violation, we may:

• Send a written warning explaining what we observed and how to remediate.
• Apply automated mitigations such as rate-limiting or null-routing the offending traffic.
• Suspend service until the underlying issue is resolved.
• Terminate service and pursue any other legal remedy available to us.
• Refer the matter to law-enforcement or regulatory authorities.

We try to use the least disruptive remedy that solves the problem. Customers whose service is suspended for AUP reasons are entitled to a written explanation and an appeal process.

10. Contact