Terms of Service

1. Acceptance

These Terms of Service ("Terms") form a binding agreement between you ("you," "Customer," or, for business customers, your organization) and SF Innovations Inc., a Delaware corporation with offices at 66 West Flagler Street, Suite 900 — #4488, Miami, FL 33130 ("SF Innovations," "we," "our," or "us").

By signing up for service, installing equipment we provide, paying an invoice, or otherwise using the Service, you accept these Terms, our Acceptable Use Policy, our Privacy Policy, and any plan-specific terms or order forms (collectively, the "Agreement"). If you do not agree, do not use the Service.

2. The service

The Service is the internet-access service we provide, including equipment we lease to you (such as an optical network terminal and Wi-Fi router), software we make available, and the support we provide. Service is offered in our currently lit footprint; coverage outside that footprint depends on engineering feasibility and applicable permits.

3. Eligibility

You must be at least 18 years old, have legal capacity to enter into contracts, and be the owner or authorized occupant of the service address. For business service, the individual signing must be authorized to bind the entity.

4. Your account

You are responsible for keeping your account credentials confidential and for all activity that occurs under them. Notify us immediately if you suspect unauthorized access. We may require identity verification before making account changes, installing service, or processing refunds.

5. Equipment and installation

Equipment we provide (the "Equipment") remains our property unless you have purchased it. You agree to keep the Equipment free from damage beyond ordinary wear, not to modify or disassemble it, and to allow us reasonable access to install, maintain, repair, or recover it. On termination, you must return all leased Equipment in working order within 30 days, or pay the replacement value listed on your final invoice.

5.1 Installation

Standard installation is performed by our technicians or licensed subcontractors, typically takes 90 to 180 minutes, and is included free with most plans. Non-standard installation work (concealed cabling beyond 50 feet, wall fishing, conduit, additional runs, or work outside the dwelling drop) may incur additional charges quoted before any work begins.

5.2 Power and indoor wiring

You are responsible for the AC power required to run the Equipment and for the indoor wiring on your side of the network demarcation point. Our service does not include battery backup; for life-safety devices that require an internet connection, you should arrange your own backup power.

6. Fees, taxes, and payment

Recurring service fees are billed monthly in advance to the payment instrument on file. Non-recurring charges (one-time installation, equipment purchases, or professional services) are billed when incurred. Past-due amounts accrue interest at the lesser of 1.5% per month or the maximum allowed by law.

All fees are exclusive of applicable taxes, regulatory fees, and surcharges, which will be itemized on your invoice. We may revise pricing for residential plans with at least 30 days' written notice; you may cancel without penalty before the increase takes effect. Business plans are governed by the pricing in your order form for the committed term.

7. Plan changes and cancellation

Residential customers may upgrade, downgrade, or cancel month-to-month at any time. Cancellations take effect at the end of the current billing period; we do not prorate refunds for partial months unless required by law.

Business customers may change plans subject to the terms of their order form. Early termination of a fixed-term business plan triggers the early-termination fee disclosed in the order form.

8. Availability and maintenance

We aim for the availability and performance targets described in our Service Level Agreement. From time to time, we perform planned maintenance that may briefly interrupt service; whenever practical, we provide at least 48 hours' notice and conduct maintenance during off-peak windows.

9. Acceptable use

Your use of the Service is also governed by our Acceptable Use Policy, which is incorporated into these Terms by reference. Violations may result in service suspension or termination.

10. Your responsibilities

• Provide accurate information when signing up and keep it current.
• Pay your bill on time.
• Use the Service in compliance with applicable law and our policies.
• Be responsible for everyone who uses your connection from your premises.
• Promptly report outages, billing concerns, or security issues.

11. Privacy

Our handling of personal information is described in our Privacy Policy and our Cookie Policy.

12. Intellectual property

We retain all right, title, and interest in our network, software, trademarks, documentation, and the SF Innovations brand. We grant you a non-exclusive, non-transferable, revocable license to use the software embedded in our Equipment solely to use the Service. You retain all rights to your own data and content.

13. Disclaimer of warranties

Except as expressly stated in the SLA, the Service and Equipment are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising out of course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or secure against every form of attack.

14. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities, regardless of the legal theory. Our total aggregate liability arising out of or relating to the Service in any 12-month period will not exceed the fees you paid us during that period (or, for business plans, the credits available under the SLA).

These limitations apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above may not apply to you.

15. Indemnification

You agree to indemnify and hold harmless SF Innovations and its officers, directors, employees, and contractors from any claim, damage, or expense (including reasonable attorneys' fees) arising out of (a) your breach of this Agreement, (b) your violation of any law or rights of a third party, or (c) content you transmit over the Service.

16. Termination

Either party may terminate this Agreement for material breach by the other party that remains uncured for 30 days after written notice. We may suspend or terminate immediately, without prior notice, in cases of (a) non-payment beyond 30 days, (b) activity that threatens the integrity of the network, or (c) serious AUP violations. On termination, your right to use the Service ends and you must return all leased Equipment.

17. Governing law and disputes

This Agreement is governed by the laws of the State of Florida, without regard to its conflict-of-laws principles, and the federal laws of the United States. Subject to Section 18, exclusive venue for any action lies in the state and federal courts located in Miami-Dade County, Florida.

18. Arbitration agreement and class-action waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.

You and SF Innovations agree that any dispute, claim, or controversy arising out of or relating to this Agreement or the Service ("Dispute") will be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules, except that you may bring an individual claim in small-claims court if it qualifies. The arbitrator, not any court, has exclusive authority to resolve any Dispute.

Class-action waiver. Disputes will be resolved on an individual basis only. You and SF Innovations waive any right to participate in a class action, collective action, or representative proceeding.

Opt-out. You may opt out of this arbitration agreement by sending written notice to legal@sfinnov.com within 30 days of first accepting these Terms. Opting out does not affect any other part of the Agreement.

19. Changes to these terms

We may update these Terms from time to time. Material changes will be announced at least 30 days in advance via email and a banner on our website. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

20. Miscellaneous

• Entire agreement. The Agreement is the entire understanding between us and supersedes all prior discussions.
• Assignment. You may not assign the Agreement without our written consent. We may assign in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision is held unenforceable, the remainder will continue in effect.
• Force majeure. Neither party is liable for failures caused by events beyond reasonable control (natural disasters, government action, third-party utility failures, labor disputes).
• Notices. We send notices to the email or postal address on your account; you send notices to the addresses listed in Section 21.

21. Contact