DMCA Notice & Takedown Policy

1. Policy

SF Innovations Inc. respects the intellectual-property rights of others and complies with the Digital Millennium Copyright Act ("DMCA"), 17 U.S.C. § 512. We have adopted procedures to (a) respond to properly formatted notices of claimed infringement, (b) forward those notices to the subscriber whose account is implicated, and (c) terminate, in appropriate circumstances, the accounts of subscribers who are repeat infringers.

2. Designated agent

Pursuant to 17 U.S.C. § 512(c)(2), SF Innovations has designated the following agent to receive notifications of claimed infringement:

Our designation is registered with the United States Copyright Office; the current registration is available at copyright.gov/dmca-directory.

3. Filing a notice of infringement

To be effective under the DMCA, your notice must be a written communication sent to our designated agent that includes substantially the following:

1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
2. Identification of the copyrighted work claimed to have been infringed (or, in the case of multiple works at a single online site, a representative list).
3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity, with information reasonably sufficient to permit us to locate the material — for ISP transmission notices, this typically means the source IP address, the timestamp (with time zone), the destination, and the protocol.
4. Information reasonably sufficient to permit us to contact you, including your name, address, telephone number, and email address.
5. A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
6. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

4. Counter-notification

If you are a customer who has received a forwarded DMCA notice and you believe the material identified was removed or disabled as a result of mistake or misidentification, you may submit a counter-notification to our designated agent. To be effective, your counter-notification must include:

1. Your physical or electronic signature.
2. Identification of the material that has been removed or disabled and the location at which the material appeared before removal.
3. A statement under penalty of perjury that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification.
4. Your name, address, and telephone number.
5. A statement that you consent to the jurisdiction of the federal district court for the district in which your address is located, or, if your address is outside of the United States, for any judicial district in which we may be found, and that you will accept service of process from the person who provided the original notification or an agent of that person.

Upon receipt of a valid counter-notification, we may forward a copy to the original complainant and, in accordance with 17 U.S.C. § 512(g), may restore the removed material in 10 to 14 business days unless the complainant first files an action seeking a court order against the subscriber.

5. Repeat-infringer policy

It is our policy, in appropriate circumstances and at our discretion, to terminate the accounts of subscribers who are deemed to be repeat infringers. We use a graduated response:

• First notice — we forward the complaint and a written explanation to the subscriber.
• Second notice — we forward the complaint and require the subscriber to acknowledge our policy.
• Third notice — service may be temporarily suspended pending a remediation conversation.
• Repeated notices thereafter — we may terminate the account.

We weigh the totality of the circumstances. Notices that appear to be automated, low-quality, or based on misidentification are given less weight.

6. Limits and false claims

Filing a misrepresentative DMCA notice or counter-notice is a federal offense under 17 U.S.C. § 512(f) and may result in liability for damages and attorneys' fees. We do not act on notices that are facially incomplete or that appear to have been filed in bad faith.

Because we are a transmission-conduit ISP under § 512(a), we are not generally required to remove or block transient transmissions across our network. We forward valid notices to subscribers and apply our repeat-infringer policy, but we do not engage in deep packet inspection or pre-screening of customer traffic.

7. Contact

Send all DMCA correspondence to our designated agent listed in Section 2. For other intellectual-property concerns (trademark, trade-secret, patent), email legal@sfinnov.com.