Legal documents

How we collect, use, share, and protect information about our customers and website visitors. Includes our CPNI policy, CCPA disclosures, retention schedule, and your privacy rights.

The contract between you and SF Innovations for our internet service. Covers equipment, billing, cancellation, liability, and our arbitration agreement. Residential plans are month-to-month with no early-termination fees.

What you can and cannot do with our network. Servers and home labs are welcome. Spam, network abuse, and illegal activity are not. Includes our security-research safe-harbor.

Our FCC-required transparency disclosure. We don't block, throttle, or paid-prioritize traffic. Includes performance characteristics per plan tier and our application-agnostic congestion-management approach.

How to file a notice of claimed copyright infringement and how subscribers can submit a counter-notification. Includes our designated agent and our graduated repeat-infringer policy.

What cookies and similar technologies our website uses. Spoiler: we don't run advertising trackers. Privacy-respecting analytics only, plus the essential session and CSRF cookies needed by the customer portal.

Our commitment to WCAG 2.2 Level AA across the website and customer portal. Includes known limitations, AT testing matrix, and how to report accessibility barriers.

Availability targets (99.9% residential, 99.99% business, 99.999% diverse-path), performance commitments for latency / loss / jitter, and the service-credit table if we miss them.