Network Management & Open Internet Disclosure

1. Purpose

SF Innovations Inc. publishes this Disclosure to inform consumers, content providers, and the FCC about the policies that govern our broadband internet-access service ("BIAS"). It is intended to satisfy the transparency requirements adopted in the FCC's Restoring Internet Freedom Order (FCC 17-166), as subsequently amended.

We are an internet service provider; we are not a content provider. We deliver IP packets to and from the global internet on behalf of our customers, on a commercially reasonable best-effort basis, in accordance with the practices described below.

2. Network practices

2.1 Blocking

We do not block any lawful internet content, applications, services, or non-harmful devices. We may block specific traffic that is illegal (for example, child sexual abuse material reported under federal law) or that is necessary to protect the network from active abuse, but those events are narrowly scoped and disclosed where lawful.

2.2 Throttling

We do not throttle by application, content, service, or device, and we do not impose data caps. The maximum throughput of your service is determined by your plan tier and physical layer (the optical-network terminal and the customer-premises Wi-Fi or wired equipment).

2.3 Paid prioritization

We do not engage in paid prioritization. We do not accept compensation in exchange for preferential treatment of any traffic, and we do not prioritize affiliated content over unaffiliated content.

2.4 Affiliated and non-affiliated prioritization

We do not prioritize the traffic of any person, entity, or service we own or control over the traffic of others. SF Innovations has no consumer-facing content business; we are an ISP only.

2.5 Congestion management

Our metro networks are engineered to be over-provisioned at the aggregation layer such that congestion is rare. When local congestion is detected at a neighborhood node — typically caused by a fiber cut on a redundant path or an emergent traffic anomaly — we may apply application-agnostic active queue management (AQM) to ensure fair sharing of the affected segment. AQM is implemented using FQ-CoDel and operates on flow fairness alone; it does not classify, prioritize, or de-prioritize traffic by source, destination, protocol, or content.

2.6 Application-specific behavior

We do not modify, intercept, or interfere with specific applications. We do not block, throttle, or rewrite traffic for VoIP, peer-to-peer, video streaming, gaming, VPN, or any other class of application.

2.7 Device attachment rules

Customers may attach any standards-compliant device to their connection, including third-party routers and firewalls. The optical-network terminal we provide is connected to the access network and remains under our management; all CPE on the LAN side is at the customer's discretion. We provide an Ethernet handoff at gigabit or 10-gigabit rates depending on plan tier.

2.8 Security

We operate automated denial-of-service mitigations at our edge and may rate-limit or null-route traffic identified as part of an active attack. We participate in industry abuse-handling networks (Spamhaus, Team Cymru) and forward abuse complaints to source operators.

3. Performance characteristics

3.1 Speed

Each residential plan is provisioned to deliver the symmetric speed indicated in its name (1 Gbps, 5 Gbps, 10 Gbps), measured between the customer-premises ONT and the SF Innovations metro core. Actual end-to-end speeds may vary based on the destination network, the time of day, the device and operating system used, and the customer's local Wi-Fi or wired conditions.

3.2 Latency

Average latency between a customer ONT and the nearest metro internet exchange (MIA-IX, Equinix CH1, CoreSite LA1, Equinix DA1, 1102 Grand) is below 2 ms 95% of the time. Latency to common cloud destinations (AWS, GCP, Cloudflare) typically falls between 4 and 15 ms in-region.

3.3 Packet loss and jitter

Steady-state packet loss on our network is below 0.05% at the metro core. Jitter is below 1 ms. These figures make the service well suited to real-time applications including HD/UHD video conferencing, VoIP, multiplayer gaming, and IPTV.

3.4 Suitability

All plan tiers are suitable for typical residential and small-business uses, including 4K/8K streaming, large-file uploads, real-time collaboration, cloud backup, telemedicine, smart-home services, and emergency services calling (where supported by your applications and devices).

4. Commercial terms

4.1 Pricing

Current residential pricing is published on our plans page. There are no introductory rates; the price you sign up at is the price you pay until we provide at least 30 days' written notice of any change.

4.2 Equipment

Standard installation and equipment lease (optical-network terminal and Wi-Fi 6E router, plus mesh nodes for mid- and top-tier plans) are included in the residential monthly price. Replacement Equipment is provided at no charge for failures not caused by the customer.

4.3 Privacy

Our handling of customer information is described in our Privacy Policy. We do not inspect packet payloads, do not log URLs, and do not sell customer information.

5. Customer redress

If you have concerns about our network practices, contact us first at netops@sfinnov.com. We aim to respond within one business day and to resolve performance issues within five.

If a concern cannot be resolved directly, you may file a complaint with the Federal Communications Commission at fcc.gov/consumers/guides/filing-informal-complaint or with the Federal Trade Commission at reportfraud.ftc.gov.

6. Contact